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Operations and Policy Analyst 3/IT Systems Senior Business Analy
SALEM OR 97309
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90659273

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State of Oregon

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  Job posted:   Thu Jun 7, 2018
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Operations and Policy Analyst 3/IT Systems Senior Business Analy
Operations and Policy Analyst 3/IT Systems Senior Business Analyst / Project Coordinator



Operations and Policy Analyst 3/IT Systems Senior Business Analyst / Project Coordinator


$57,180.00 - $83,724.00 Annually


Salem, OR

Job Type



Human Services-Seniors & People with Disabilities

Job Number



6/20/2018 11:59 PM Pacific

+ Description

+ Benefits

+ Questions



If you previously applied under announcement number DHS18-0608 and qualified, you need not reapply. Your name will automatically be added to the list of qualified candidates for this recruitment.

The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners

This employment opportunity is with the Oregon Department of Human Services. There is one permanent full-time Operations and Policy Analyst 3 position located in Salem (500 Summer St NE). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Duties & Responsibilities

Project/Enhancement Coordination

+ Perform/Participate in analysis efforts of IT Change Requests and coordinate enhancement efforts of prioritized projects

+ Collaborate with both Program and OIS staff.

+ Gather and document analysis and projected level of effort.

+ Coordinate the involvement and input of stakeholders (both internally and externally)

+ Gather and document requirements, including use cases and process mapping.

+ Track and report of status of enhancements as needed.

+ Provide information and guidance to the project plan for the projects

+ Testing

+ Coordinate planning of relevant test catalogs

+ Participate in testing of IT system changes

+ Change Management Activities

+ Oversee and Assist in the change management and implementation planning activities for the projects

+ Process Re-Engineering

+ Participate and identify business processes that need to be re-engineered due to the implementation of the project

+ Assist the implementation of the business process changes needed to support the system.

Provide Operational Support, Technical Assistance, Consultation and Documentation

Establish policies and procedures for documentation for information systems including online help, procedures manuals and in materials describing information system usage required or necessary to implement, simplify or improve program operations and results. Provide oversight for ITBS Business Analysts in the development and maintenance of online help components and procedure manuals.

Provide high-level technical expertise and advice regarding systems/ applications usage, customer service issues and payment problems. Assist other business analysts in developing their technical expertise.

Research and answer procedural and systems questions from state and federal partner agencies, client advocates, governor's office, field office staff, CDDPs and Brokerages, and all levels of DHS staff (managers, OIS staff, OIS Service Desk, Special Project Units, Provider Payment Units, fiscal/accounting units, local office staff, and other central office staff as needed). Answers may be verbal or written.

Policy Analysis

Evaluate the impact of budget packages, legislation, statutes and other policy initiatives on information systems technology development and business processes, including identifying the staff and funding resources needed to implement the proposed changes. Prepare written documentation to be included in the justification for the budget package or as legislative analysis.

Represent ODDS Business Support Services (DDBSU) at statewide planning meetings, project and Change Request meetings and in other planning meetings for the Department, as needed.

Participate in the short and long term planning and development of service initiatives that support the business and technology goals of Program Areas and the Department. Evaluate ongoing system application of I/DD policies and procedures, provide business analysis and make recommendations to streamline policies and procedures and to incorporate technology to provide better service. Lead IDD business process re-engineering and change management through participation on work groups and task forces consisting of partners inside and outside state government, such as advocacy groups, field staff, and the public. Integrate new business processes and supporting applications with appropriate external systems, internal systems, and sub-systems.

Monitoring and Evaluation

Collect and analyze data, identify and resolve problems related to business needs and computer operations. Assist Program Managers and other I/DD business analysts to solve systems problems. Identify data gaps, make recommendations, design and oversee the collection of data, provide analysis and recommend operational changes.

Monitor Service Desk activity and QC service tickets as addressed by OIS staff or DDBSU. Review problems reported and monitor overall functioning of systems. Act as a resource for the OIS Service Desk providing high-level technical expert analysis and problem resolution.

Evaluate the research and reporting needs of I/DD Program Areas and collaborate with Central Office Program's Management team, other Program and Agency BAs, and the I/DD assigned staff in the Office of Business Intelligence to assure that sufficient data are collected to allow for comprehensive monitoring of program results.

Monitor overall system performance and recommend corrective action on processes for systematic organizational improvement

Attend all unit and team meetings.

Other duties as assigned.

Working Conditions:

Expected to perform in a high-pressure environment resulting from high volume workload and difficult timelines. Priority and scope of projects must be intensely monitored and frequent adjustments are required. Overtime is required during peak periods. Requires occasional travel with overnight stays. Requires a valid driver's license or other acceptable form of transportation

Qualifications, Required & Requested Skills

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree related to Information Technology; AND four years professional-level evaluative, analytical and planning work related to Business Processes, Projects or Information Technology.


Any combination of experience and education equivalent to seven years of professional-level evaluative, analytical and planning work related to Business Processes, Projects or Information Technology.


+ Extensive knowledge of I/DD policies and procedures, rules waivers, services, client/provider populations, information system and related goals and priorities.

+ Knowledge of Department rules, policies and procedures.

+ Understanding of the technical aspects of various Department functions and the interdependency of I/DD and other Department functions.

+ Experience with information systems development and project management.

+ Experience overseeing/managing significant projects, particularly in the area of Human Services.

+ Experience with planning and coordinating the implementation of significant business practice and systems changes.

+ Experience with and ability to work with contractors, monitoring progress on scheduled tasks and reviewing/approving deliverables.

+ At least three years of experience using Oregon DHS Information systems, strongly desired.

Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to an interview.

Additional Information


The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:

Kathie Brostrom, Workforce Recruitment Consultant


DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

Requirements for Child Welfare positions: Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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