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Human Services Specialist 4 (Benefit & Eligibility Specialist)
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90659263

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State of Oregon

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  Job posted:   Thu Jun 7, 2018
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Human Services Specialist 4 (Benefit & Eligibility Specialist)
Human Services Specialist 4 (Benefit & Eligibility Specialist)



Human Services Specialist 4 (Benefit & Eligibility Specialist)


$39,276.00 - $57,180.00 Annually


Lebanon, OR

Job Type



Human Services-Children, Adults & Families

Job Number



6/12/2018 11:59 PM Pacific

+ Description

+ Benefits

+ Questions




UPDATE: If you had previously applied under announcement number DHS18-0832 and qualified, you need not reapply. Your name will automatically be added to the list of qualified candidates for this recruitment.

The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

The Oregon Department of Human Services branch office within Self Sufficiency is currently recruiting for ONE (1) Benefit & Eligibility Specialist position to provide support for programs. This position is permanent full-time, located in Lebanon and is represented by a union.

Duties & Responsibilities

The purpose of this position is to act as a resource to staff for policy and procedures, oversee the benefit and eligibility process ensuring that programs are determined correctly. The Benefit and Eligibility Specialist implements the DHS mission by supporting the delivery of services and financial assistance to Self Sufficiency customers giving them a minimum standard of living and access to resources leading to economic stability. This is accomplished through providing mentoring, coaching, training and guidance to Benefit and Eligibility workers and Family Coaches. The Benefit and Eligibility Specialist functions are part of the leadership team, acts as a lead worker for staff, may act on behalf of the Branch Operations Manager in their absence, and is a resource when they are present.

Major duties include:

Coaching/Mentoring on Program Policy Procedures

+ Provide on-the-job training and on-boarding supports for new/promotional employees to assist in them understanding the culture, mission, Operational priorities, and expectations of the Benefit and Eligibility Worker position.

+ Provide coaching and mentoring for Benefit and Eligibility worker, and as needed, the Family Coach, which involves teaching/assisting staff in how to research questions about assistance programs, policy, procedures, statutes, and regulations.

+ Analyze results of audits for patterns and types of errors and identify training needs. Share results with workers, as coaching moments, and branch leadership for improving branch operations and program/customer outcomes.

+ Verify proper eligibility determination decisions based on information in file and may recomputed benefits to ensure correctness. Conduct home visits when inconsistencies or indication of possible fraud exist.

+ Provide instruction, demonstrate tasks, observe staff in performance of duties and provide feedback to employees and Branch Operation Managers.

+ Review and distributes reports. Monitors worker follow up.

Training and Development

+ Identify training needs of unit and individual staff on an ongoing basis based on reviews of: transmittals (information Memorandums, Action Requests, Policy Transmittals) as well as email communication related to expectations, procedures and policy releases; case reviews; work analysis; and observation.

+ Develop and deliver technical policy training as needed.

+ Insures scheduling to attend statewide training, and provide follow up as needed.

Contested Actions

+ Prepares cases and represents agency at expedited administrative hearings to give general information or reasons for denying or adjusting benefits.

+ Based on new information during a hearing, may reverse decisions (which do not involve exceptions to policy) made by other case workers and case managers, if appropriate.

+ Addresses and resolves client or community grievances as appropriate and consults with management on recommendations for resolutions as needed.

Staff and Office Coordination

+ Assign duties and adjusts for shifting workloads and schedules.

+ Acts as community liaison responding to inquiries from the customer, public, and media, and may serve on community committees.

+ Observe employee's job performance and suggests ways to improve and enhance job skills.

+ Provide Branch Operation Managers feedback about employee's performance strengths and weaknesses; and provide input on staff performance appraisals.

+ Participates on interview panels and recommends hiring of staff.


+ Prepares technical reports as directed by management

+ Updates branch procedures.

+ Conduct eligibility determinations as needed

+ Implements caseload rebalances as directed management.


Employee's work is conducted in offices, participants' homes and other program/partner sites. Employee has contact with a range of people including some exhibiting anger and frustration. Participants could be in need of drug-alcohol or mental hear treatment. The employee will be exposed to and need to deal with a range of emotionally-charged situations and issues potentially confronting where necessary.

Occasional travel. Must have a valid driver's license and acceptable driving record or if no driver's license, must be able to provide alternative method of transportation.

Job is fast paced with a high volume of client contact, keyboarding computer entry and paper work. Long periods of sitting at computer may be necessary.

Ongoing emotional and mental pressures are regular conditions of this position.

Qualifications, Required & Requested Skills


Two years of experience determining eligibility for a human services related program (e.g., cash assistance, medical assistance, Supplemental Nutrition Assistance Program (SNAP), etc.);


One year of experience in Oregon Department of Human Services (e.g. Supplemental Nutrition Assistance Program (SNAP). Oregon Health Plan (OHP), Temporary Assistance for Needy Families (TANF), Employment Related Day Care (ERDC), etc.) OR Oregon Health Authority program.


+ Experience communicating decisions, rules, policies and procedures.

+ Experience determining eligibility for Supplemental Nutrition Assistance Program (SNAP), Oregon Health Plan (OHP) and/or other DHS medical programs, Employment Related Day Care (ERDC), Temporary Assistance for Needy Families (TANF) or other Federal or State assistance program.

+ Experience conducting reviews of eligibility determinations or payment errors.

+ Experience writing notices, reports and narration of eligibility determinations or payment errors.

+ Experience researching and applying policy to eligibility determinations.

Your answers to the supplemental questions must be reflected in your application. Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information

***Coming Summer of 2018***

The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:

Kelli Anne K. Rodrigues, Workforce Recruitment Consultant

Please be sure that you include the job post number.

DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

Requirements for Child Welfare positions: Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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