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Customer Service Call Center Representative
SALEM OR 97309
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90659914

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PDS Tech Inc

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Call Center Representative
**PDS Tech, Inc. is seeking a Customer Service Call Center Representative in Salem, Oregon.**

The Customer Service Call Center Representative will serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail or facsimile transmission.

The ideal candidate will:

o Provide customer service assistance for all internal and external customers

o Answer customer questions related to orders, RMA's, product availability, pricing, etc. via phones and/or email

o Process orders in Oracle ERP

o Process RMA requests in Oracle ERP

o Maintain required quality levels for phone and data entry activities

o Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues

This is a 1 st shift position with hours from 8:00 am to 5:00 pm

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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